Privacy Policy

Last updated: December 30, 2024

Introduction

Welcome to Zeno3D ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered 3D model generation service.

If you have any questions or concerns about this privacy policy or our practices with regard to your personal information, please contact us at support@zeno3d.tech.

Information We Collect

Personal Information

  • Email address (when you create an account)
  • Display name (optional)
  • Authentication data (through Google or email/password)
  • Profile information you choose to provide

Usage Information

  • Text prompts you submit for 3D model generation
  • Images you upload as reference materials
  • Generated 3D models and associated metadata
  • Usage patterns and preferences
  • Device information and browser type
  • IP address and location data

Automatically Collected Information

  • Log files and server data
  • Cookies and similar tracking technologies
  • Analytics data about how you use our service
  • Performance and error reporting data

How We Use Your Information

We use the information we collect for the following purposes:

  • Service Provision: To provide, maintain, and improve our 3D model generation service
  • Account Management: To create and manage your user account and preferences
  • Model Generation: To process your prompts and generate 3D models according to your specifications
  • Communication: To send you service-related notifications, updates, and support responses
  • Analytics: To understand how our service is used and improve user experience
  • Security: To detect, prevent, and address technical issues and security threats
  • Legal Compliance: To comply with applicable laws and regulations

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

Public Content

3D models you choose to make public will be visible to other users in our community gallery. You can control the privacy settings of your models.

Service Providers

We may share information with trusted third-party service providers who assist us in operating our service, including:

  • Cloud hosting and storage providers (Firebase/Google Cloud)
  • AI model processing services (Hyper3D)
  • Analytics and monitoring services
  • Customer support platforms

Legal Requirements

We may disclose your information if required by law or in response to valid legal requests from authorities.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication mechanisms
  • Secure cloud infrastructure with industry-standard protections
  • Regular backups and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy. Specifically:

  • Account information: Until you delete your account or request deletion
  • Generated models: Until you delete them or close your account
  • Usage logs: Typically 12-24 months for analytics and security purposes
  • Support communications: Up to 3 years for quality assurance

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Portability: Request a copy of your data in a portable format
  • Restriction: Request restriction of processing in certain circumstances
  • Objection: Object to processing based on legitimate interests

To exercise these rights, please contact us at support@zeno3d.tech. We will respond to your request within 30 days.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our service. These technologies help us:

  • Remember your preferences and settings
  • Analyze usage patterns and improve our service
  • Provide personalized content and recommendations
  • Ensure security and prevent fraud

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit your ability to use some features of our service.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

Children's Privacy

Our service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our service after such changes constitutes acceptance of the updated policy.

Contact Information

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

Email: support@zeno3d.tech

Subject Line: Privacy Policy Inquiry

Response Time: We aim to respond within 48 hours

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